tmforum vs ITIL Historical Comparisons and Summary

In This Article:

1) Side by side comparisons of the history that made tmforum and ITIL
2) tmforum main Points and Summary
3) ITIL Summary main Points and Summary

1-Historical comparison:

Year	tmForum vs ITIL Update	Main Category	tmforum vs ITIL Details
What is	tmforum		tmforum: TeleManagement Forum
	ITIL		ITIL: IT infrastructure Libraby
1980s	ITIL	How UK Government Central Computer and CCTA establishes the IT Infrastructure LIbrary	Responding to growing dependence on IT, the UK Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s developed a set of recommendations. It recognized that, without standard practices, government agencies and private sector contracts had started independently creating their own IT management practices. The IT Infrastructure Library originated as a collection of books, each covering a specific practice within IT service management. ITIL was built around a process model-based view of controlling and managing operations often credited to W. Edwards Deming and his plan-do-check-act (PDCA) cycle.
1988	tmforum	OSI/Network Management Forum Founded	Founded as OSI/Network Management Forum OSI/Network Management Forum The OSI/Network Management Forum was founded in 1988 by eight companies to collaboratively solve systems and operational management issues with the OSI protocols. In 1998 the name was changed to the TeleManagement Forum.
1989	ITIL	Library enrichment	After the initial publication in 1989–96, the number of books quickly grew within ITIL v1 to more than 30 volumes.
2000	ITIL	ITIL V2 with Service Management Sets	2000-2001 ITIL v2 consolidated the publications into nine logical "sets" that grouped related process-guidelines to match different aspects of IT management, applications and services. The Service Management sets (Service Support and Service Delivery) were by far the most widely used, circulated, and understood of the ITIL v2 publications
2001	ITIL	CCTA Merge into the OGC	the CCTA was merged into the OGC, an office of the UK Treasury
2004	ITIL	IPsphere Creation	IPshpere created A group called the Infranet Initiative Council was created by Juniper Networks in April 2004. The group said it was concerned with quality, reliability and security interfaces between telecommunications service providers that were providing services for the Internet. Pradeep Sindhu used the term "infranet" to compare the public Internet to more traditional physical infrastructure. Juniper was joined by British Telecom, China Unicom, Ericsson, France Télécom, Hewlett-Packard, KT Corporation, Siemens, Telenor, and Tellabs.
2005	ITIL	IPsphere Forum	The IPsphere Forum was founded in June 2005 at the Supercomm 2005 trade show in Chicago with those members. Cisco Systems and Alcatel were added when it adopted the IPsphere name.
2006	ITIL	ITIL v2 glossary	the ITIL v2 glossary was published
2007	tmforum	Nippon Telegraph and Telephone Liaison	Nippon Telegraph and Telephone (NTT) joined in 2007, and it established a liaison with the Tele-Management Forum later that year. IPsphere was mentioned by executives in a trade show during 2007
2007	tmforum	TM Forum holds  "Content Encounters"	2007-2009 TM Forum held marketing events called "Content Encounters" at the Management World trade shows. TM Forum's work includes Frameworx, Business Process Framework (eTOM), Frameworx Shared Information/Data Model (SID) and Telecom Application Map (TAM). The Object Management Group endorsed some of the TM Forum's specifications in a telecommunications special interest group by 2004.
2007	ITIL	ITIL v3	In May 2007, this organization issued version 3 of ITIL (also known as the ITIL Refresh Project) consisting of 26 processes and functions, now grouped into only 5 volumes, arranged around the concept of Service lifecycle structure. Version 3 is now known as ITIL 2007 Edition.
2008	tmforum	TMFORM merbges with IPsphere	September 2008 IPsphere Forum merged with the TM Forum.
2009	tmforum	TMFORUM Joins Cloud Standards Coordination Working Group	As the term "cloud computing" became popular, in 2009 TM Forum joined a group called the Cloud Standards Coordination Working Group.
2009	ITIL	ITIL V2 Withdrawn	the OGC officially announced that ITIL v2 certification would be withdrawn and launched a major consultation as per how to proceed
2010	tmforum	Frameworx official introduction	Frameworx offically introduced. as integrated business architecture blueprint for service providers in the communications and digital services market. With the aim of expanding and integrating forms existing NGOSS standards, the business process, the information and the application framework into full integrated IT and Process Architecture. Also embraced major IT standards, ITIL, and TOGAFF. (Business and Information have been changed the last couple of years)
2011	ITIL	ITIL V3 2011 Edition	2011 edition of ITIL was published, providing an update to the version published in 2007.
2011	ITIL	OGC not owner anymore	The OGC is no longer listed as the owner of ITIL, following the consolidation of OGC into the Cabinet Office.
2012	tmforum	TMFORUM Exceeds 900 Companies	The Forum had over 900 member companies in different countries
2013	tmforum	Business Process and Information Framework Changes	Since 13.0 there is series of changes to the business process and the information framework. Represented as a diagram , Business process, Information , application and integration. Together forming service based integrated Business Architecture
2013	ITIL	ITIL Owned by AXELOS	Since July 2013, ITIL has been owned by AXELOS, a joint venture between Capita and the Cabinet Office. AXELOS licenses organisations to use the ITIL intellectual property, accredits licensed examination institutes, and manages updates to the framework.
2014	ITIL	Axelos owner of ITIL Certification Scheme	Since 2014, Axelos is the owner of the ITIL personnel certification scheme
2015	tmforum	TMFORUM SIngle releases Document for SID, ETOM and TAM	15.0 continued alignment of the Frameworx resulting in single release notes document for the information Frameworx , business process framework and the application framework showing how they are being managed in synchronized fashion

2- tmforum main Points and Summary

Activity	tmforum
In a Nutshell	Started as NGOSS to new generation OSS through the Solution Frameworks to framework as we know it today TM Forum Frameworx is a suite of best practices and standards that provides the blueprint for effective, efficient business operations. It enables you to assess and optimize performance using a proven, service-oriented approach to operations and integration. The practical tools available in Frameworx help improve end-to-end management of services across complex, multi-partner environments. Frameworx has been widely adopted and proven to significantly improve agility in IT and operations, resulting in increased margins, lower costs, and optimal customer experience. Frameworx is created and evolved by TM Forum members who participate in the Forum’s Collaboration Community.
The Collaboration Program	The Collaboration Program is a virtual Research and Development Consortium made up of TM Forum members from a growing array of industries. Goals and objectives are set by the TM Forum Board of Directors Results are Best Practices and Standards, like Frameworx, that our members use to improve their profitability. Most projects operate in time frame of 6 months
The 3 strategic programs	The strategic program strengthen the tmforum strategic proposition, to lower costs reduce risks, and improve time to market by solving challenges that are common through the digital service provider communities. The programs are:    1- Agile and Virtulized    2- Open & Partner Effectively    3- Customer Centric
V 13.5 update
	1) New ITIL Process flows in the Business Process Framework to make it easier for ITIL users to adopt to the Business process frameworks  and ITIL
	2) 3 new Rest APIs provide management functionality for    --> trouble ticketing ordering and    --> catalogue management
	3) A view of the Business Process Framework for Digital Health, the language used to describe and define 390 processes
	4) New definitions in the information Framework that enable modeling of evolving cloud computing models like SDN, and NFV
	5) 400 new definitions in the Application Framework for discrete functionality found in common applications
	6) Substantial enhancements to Standardized interfaces for GPON (Gigabit Passive Optical Networks) , MPLS-TP, MTOSI (Multi-Technology Operations Systems Interface)  and OSS thru Java
V14 Update
	1) 2 new REST APIs enable integrating capabilities for performance and service level agreement management
	2) A new decomposition for the Application Framework defines 1000 functions to create and more Agile environment of mapping digital services to functional capabilities
	3) Preliminary draft of the concept of Engaged Party in the Frameworx 14 suite outlines an example transition from Supplier / Partner to Engaged Party which is intended to improve the management of different types of roles in complex value chains
V14.5 Update
	1) Phase II of the Functional Model of the Application Framework was completed, adding substantially to the number of functions available
	2) Updates to the information Framework includes a new set of test ABEs in the common, Product, Service and Resource domains. The final iteration of the Metric Model, new updates to the SIP validator and guidebooks for models
	3) Introduction to the Digital Services Reference Architecture (DSRA): Best practice for specifying REST based management APIs understanding the common patterns across the ODEs (The open Digital Ecosystems APIs) Open Digital APIs for customer managements , Party Management, SLA Managements and more
	4) Domains added to the Business Process Framework to increase its alignment to other frameworks making it easier for its members to see the cross frameworks associations , --> new decomposition rules were added increasing the consistency of the framework and --> forth process were added in concert with the  management project to expand the areas covered by the business process framework
V15 Update
	1) Single Release notes document for the information framework, Business Process Framework and Application Framework, showing how they are managed in synchronized fashion
	2) as digital business evolved; The supplier/Partner concept in the information Framework has now been evolved to the 'engaged party'. This reflect the wide range of partnerships and relationships that are needed. This will enable Frameworx to be applicable to wider range of business models within the digital eco system
	3) Taking the Application Framework to the next level of granularity enabling common functionality to be more rapidly and accurately identified -->  further simplification of the application procurement --> Maximum reuse and consistencies
	4) New assets from the privacy and security , and customer experience management programs are now being aligned with the core frameworks --> Key assets from  security and customer management programs are being incorporated allowing them to be more easily used by their members

ITIL, main Points and Summary:

Activity	ITIL
In a Nutshell	ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL V3), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage. Although ITIL underpins ISO/IEC 20000 (previously BS 15000), the International Service Management Standard for IT service management, there are some differences between the ISO 20000 standard and the ITIL framework. ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.
itSMF-	itSMF-IT Service Management Forum
	itsSMF is the only truley independent and internationally recognised forum for IT Service Manageement Professionals worldwide.
	not-for-profit organization is prominent player in the on-going developement and promotion of IT Service Management "Best Practice", standards and qualifications has been since 1991, when the UK Chapter started as the foundation Chapter
	IGSM now over 6000 member companies, blue chip and public sector alike, covering excess of 40,000 individuals spread over 50+ Chapters.
	itSMF concerned about promoting ITIL best practices in the IT service management area.
AXELOS	A join venture between the UK government and Capita, has taken over the management of ITIL. Capita PLC is international business process outsourcing and professional services company headquartered in Londaon.
Service in ITIL terminology	Service is a means of delivering value to customer by facilitating outcomes that customers want to achive without the ownership of specific costs and risks
	ITIL Presents Service Managent as a series of phases each of which represents a stage in the Service Management Life Cylce
The 5 ITIL Life Cycle phases
	1. Service Strategy
	The heart of the life cycle and service as guidance to the next 3 phases
	2. Service Design
	3. Service Transition
	4. Serivce Operation
	5. Continual Service Improvement
	Stands for learning and improving and it embraces all of the other life cycle phases.
	This phase initiate service improvement and projects and prioritizes them on strategic objectives of the organization.
Process of the 5 phases	1-Service Strategy, 5 processes
	Key Activities:
	--> Defining the market
	--> Developement of the offer
	--> Preparation for execution
	1. Strategy Management for IT Services.
	The objective of this process is to asses the service provider offering, capabilities, competitors, as well as current and potential market spaces in order to develop strategy to serve  customers
	Once a strategy has been defined, strategy Management for IT services is also responsible for the implementation of that strategy.
	2. Service Portofolio Management
	Objective is to manage the service portofolio,
	Ensures the service provider has the right mix of services to meet required business outcomes at an appropriate level of investment
	3. Financial Management for IT Services
	Objectives is to manage the service provider budgeting, accounting, charging requirement
	4. Demand Management
	Objective is to understand, anticipate and influence customer demand for services.
	Demand Management works for capacity management to ensure service provider has sufficient capacity to meet required demands.
	5. Business Relation Management
	Objective is to maintain positive relationship with customer,
	identifies the need of existing and potential customers and ensures that appropriate services are developed to meet those needs
	2-Service Design,  11 processes
	Key Activities:
	--> Developement of requirements
	--> Data & Information management
	--> Application Management
	The most important objective is to the design of new or changed services for introduction into a production enviornment
	1. Design Coordination
	Objective to coordinate all design service activities , processes and resources
	Ensures consistent and effective design of new or changed IT Services, service management information system, architecture, technology, processes, information and metrics
	2. Service Catalog management
	Objectives to ensure that a service catalog is produced and maintained
	Contains all operational services and those being prepared to run operationally.
	Provides vital information for other service management processes, Service Details, current status and services interdependencies
	3. Service Level Management
	Objective is to negotiate level service agreement with a customer and to design services with agreed level service target.
	Ensures all operational level agreement and underpinning contracts are appropriate and to monitor and report on service levels
	4. Risk Managements
	Objective to identify, assess and control risks .
	This includes analyzes of value of assets of the business. identify threat to thoses assets, and evaluating how vulenerable each asset is to those threats.
	5. Capacity Managments
	Objectives is to ensure capacity of IT services and IT infrastructure are able to deliver the agreed service level targets in cost effective and timely manner.
	Considers all resources required to deliver the IT service and plan for short, medium and long business requirements.
	6. Availability Managment
	Objective is to define, analyze, plan, meausre all aspects of the availabilities of IT Services.
	Responsible for ensuring that all IT infrastructure, processes, tool and rule are appropriate for the agreed availability targets.
	7. IT Continuity Management
	Objectives to manage risks that could impact IT services.
	Ensure that IT service provider can always provide minimum agreed service level by reducing risk from disaster events to acceptable levels, and plan the recovery of IT services.
	IT SCM shuold be designed to support iT Continuity management
	8. Information Security Management
	Objective to ensure confidentiality, integrity and availability of the organization information data and IT services.
	Forms part of the organization security managment which has wider scope.
	9. Compliance Management
	Objective is to ensure IT Services, processes and systems, omply with entrprise policies and legal requirements
	10. Architectural Management
	Objective is to define blue print of the Technological landscape taking into consideration Business Strategy and newly available technologies.
	11. Supplier Management.
	Objective is to ensure all contracts with suppliers support the need of the business and that all suppliers meet their contractural comitments.
	3-Service Transition  8 processes
	Key Activities:
	--> Communication
	--> Organizational change management
	--> Stakeholder management
	Servie Transition ensures that new or changed servies are better aligned with customer business operation
	1. Change Management
	Objective is to control life cycle of all changes.
	Most imporantly objective is to enable beneficial changes with minimum disruption of IT Services
	2. Change evaluation
	Objetive is to assess  mediate changes like introduction to new service or substantial change to existing service before these changes are allowed to proceed to the next phase of the life cycle
	3. Project Management
	Objective to plan and coordicate resources to deploy major release within the predictive costs, time and quality estimate.
	4. Application Developement
	Objective to make available application and systmes which provide  reuired functionality of IT Services.
	This process includes developemnt and maintenance of customer applications as well as customization of products from software vendors.
	5. Release and Deploy managements
	Objective to plan, schedule and control the movements of the releases to test in live environment.
	Ensures the integrity of the life environment is protected and that the correct components are released
	6. Service Validation and testing
	Objectives to ensure that the deploy releases and resulting services meet customer expectations and to verify the IT operations is able to support the new services.
	7. Service Asset and configuration managements
	Objectives is to maintain information about configuration items requied to deliver IT Service including the relationships.
	8. Knowledge managements
	Objective to analyze and share knowledge of information within an organization.
	The primary purpose is to improve efficiency to reduce the need to rediscover knowledge.
	4-Service Operation 9 processes
	Key Activities:
	--> Monitoring & Control
	-->  IT Operations
	--> Matching Technology to service goals
	--> Facilities & data centre management
	Service operation ensure that the day to day operations are properly conducted controlled & managed
	1. Events mangements
	Responsible for managing events through their life cycle. it is one of the main activies ot the IT Operations
	Objectives to make sure the configuration items and services are constantly monitored and to filter and categorize events in order to decide the appropriate action.
	2. Incidence management
	Objectives, to manage life cycle of all incidence
	Primary objective is to return IT services to user asap
	3. Request fullfilments
	Responsible for managing the life cylce of all service requests
	Objectives, to fulfill service requests which in most cases are minor (change a password or request for information)
	4. Access Management
	Objectives to grant authorized users right to use the service while prventing access to unauthorized users.
	Executes policies defined in the infromation security management.
	Refred to as Right Management or Identify Management
	5. Problem Management
	Manage the life cycle of all problems.
	Primary objective is to prevents incidence from happening and to minimize the impact of incidence that can not be prevented.
	Proactive problem management analyzes incidence records and uses records collected by other IT service management processes to identify trends, or significants problems.
	6. IT operation Control
	Objective to monitor and control IT Services and their underlying infrastructure,
	Execute day to day routine tasks related to the operation of the  infrastcuture components and applications includes job scheduling, backup, restor activities, trend and output management and routine maintenance.
	7. Facility Management
	Objective to manage physical environment where IT intra is located.
	Includes all aspects of managing the physical environment; power, cooling, bulding access management, and environmental monitoring.
	8. Application Management
	Responsible for managing application throught the life cycle
	9. Technical Management
	Provides technical expertise and support for the management of the IT intrastructure,
	5-Continual Service Improvement 4 processes
	CSI measures & Monitors
	--> Process compliance
	--> Quality
	--> Performance
	--> Business Value of a process
	1. service review
	to review business services and infra services on regular basis.
	aim is to improve business quality when necessary and to provide economical  ways to provide servie where possible
	2. Process evaluation
	to evaluate processes on regular basis, includes identifying areas where  targeted process metrics are reached and hold regular bench marks, audit, maturity assessments and reviews.
	3. Definition of CSi initiatives
	Define specific initiatives in improving services and processes based on results of service reviews and process evaluation.
	The resulting initiatives are either internal initiatives persued by service provider on his own behalf or initiative which requires the customer cooperation.
	4. Monitoring of the CSi initiatives
	to verify if the improvement initiatives are moving according to plan and to introduce corrective measures where necessary.

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